Top eLearning Trends That Will Dominate In 2021: Insights from Industry Experts

Let’s reflect on 2020. Oh, what a year it was! Teachers and training professionals spent a large portion of the year revamping learning strategies to address the new environment brought about by the COVID-19 pandemic. Most of them had to convert traditional instructor-led training to the virtual classroom and eLearning quickly.

Even before the coronavirus outbreak occurred, the eLearning industry had been expanding at a steady pace. And now, it’s essential to expect an explosive growth of interest in online training. But what exactly expect to see in 2021?

We asked leading industry experts to share their insights on what eLearning trends we can look forward to this year. Given the large number of trends, we grouped them into 3 sections. Keep reading to find out what these experts had to say.

Overall Learning Trends

When talking about training, there are two things always worthy of consideration — what kind of learning content to create and how to deliver it to learners. And this is where we can see constant changes. But before we dive deep into the content trends and changes in eLearning technologies, let’s take a look at the larger international tendencies coming over the horizon that are going to affect the entire educational system.

Rebalanced learning model

David Patterson, an eLearning consultant and director of Learning Light, states that 2021 will be a year that sees a reset to the workplace learning rebalance caused by the pandemic situation.

However, it’s difficult to predict what percentage of learning will occur face to face, via eLearning courses, and through virtual ILT. The challenge is for each L&D team to get this learning blend right.

Humanizing online learning

Many experts believe that, with the evolution of online learning, training industry professionals must become even more focused on the human factor (and all its foibles) than ever before, and, first and foremost, this trend will influence the quality of learning content.

Jane Bozarth, a director of research at The eLearning Guild, provides a few tips on how to add a human touch to online learning so learners don’t feel they are alone on the journey and left to fend for themselves. Her suggestions include involving learners in course development, using peoples’ real names, photos, and voices when creating the content, using digital documents for collaborative work, and applying virtual whiteboards during VILT sessions.


Despite the fact that learning content and training per se are expected to be more human-centric, some experts believe that robots will substitute some human actions in education. Jane Bozarth states that chatbots are already used in some educational institutions and are very efficient, since they help to eliminate of some routine tasks that instructors otherwise need to perform.

She shares an interesting example of how a chatbot named Jill Watson, a Georgia Tech virtual teaching assistant, helps students enrolled in a Knowledge-Based Artificial Intelligence (KBAI) course. Throughout the semester, she answers students’ routine questions, such as the allowed length and format of written assignments, and thus saves the teaching staff a lot of work.

This example proves that chatbots indeed save valuable time for teachers and trainers. They are still not perfect, but development in AI and its appliance to learning is definitely a trend that will continue into 2021 and beyond.

LMS Trends

eLearning experts also predict some changes in LMS functionality. No, there won’t be any radical transformation — an LMS to which we are accustomed won’t turn into a completely different tool. But it will continue to expand with new features. Jane Bozarth expressed this idea in an interesting and metaphorical way:

According to experts, an LMS should have the following options to solidify a better learning experience in 2021.

Communication tools

Given the massive increase in video calls as the new normal due to COVID-19 lockdowns and the general increase in working remotely, we’ll definitely see innovative LMS vendors offering additional accommodation for video calls, chat/communication platforms, and similar tech natively embedded within their systems. Moreover, Michael Sheyahshe, a developer and technologist at alterNative Media, notes that LMSs will have the option of tracking online meetings and learners’ attendance.

In fact, this trend may seem old hat because some learning platforms, such as iSpring Learn LMS , already feature web conferencing tools. Still, this is going to be more widely available in 2021.

Adaptability and personalization

One thing many eLearning professionals agree on is that, when speaking about an LMS, we’ll also imply a content system. Clark Quinn, an expert in cognitive science and learning technology and executive director at Quinnovation, claims that LXPs are a good move here.

Note: An LXP (learning experience platform) is a true content delivery system that uses artificial intelligence (AI) to make necessary content easy to find and recommends personalized content to learners.

And we can expect that over time the lines between an LMS and an LXP will blur.

Here’s how Marina Arshavskiy, an ID and eLearning specialist, and owner of Your ELearning World, explains why using artificial intelligence is becoming increasingly popular in eLearning.

Ms. Bozarth also promotes the idea of using AI for learning assistance. She believes that modern platforms will be able to provide the most relevant content pieces to each user individually.

However, Jane feels that instructors will still have to manage this process because machine learning won’t be able to fully replace educators’ monitoring and learners’ feedback.

Increased data tracking and analysis

Although eLearning experts have been talking about this for decades, learning data collection and analysis continues to be a weak point. There are already existing technologies, such as xAPI, that have proved to be something of a revolution in tracking learning. However, many companies still don’t have the internal resources to properly set up data tracking, let alone analyze that data. Andrew DeBell, a professional training сonsultant at Water Bear Learning, asserts that data in learning will be an area that is guaranteed to be on the rise in the near future.

Content Trends

As technology evolves, so should the type and quality of content that is produced. On this point, all the eLearning experts unanimously believe that we’ll witness or even become direct contributors to the process of content evolution. And as a result, we’ll get what David Patterson calls “high fidelity learning.”

Richard Goring, a director at BrightCarbon, names three important characteristics of good content: use of visual storytelling, meaningful interactions, and high-quality graphic design. He also notes that people will be looking for new ways to deliver this content.

Emphasis on learning science

Clark Quinn believes that in order to create high-quality content, instructional designers are supposed to base their work on the fundamentals of their ID profession. This includes knowing how learning works and using processes that are consistent with what’s known about learning science. This expert predicts that more and more learning professionals will base their work on learning science when developing training content, and he sees a great potential in it.

Hands-on learning

Mr. Quinn also expects “more emphasis on the importance of meaningful practice.” And many experts support him in this regard, since a focus on ‘doing’, not “knowing,” makes learning more effective. At least it boosts learners’ engagement, helps them remember new information better, and retain what they learn longer. Clark Quinn foresees that eLearning professionals will move toward creating short simulations, better written multiple-choice questions, and other kinds of hands-on learning experiences.

Immersive content

This trend is sourced from the previous one. Immersive learning is a technique that uses an artificial or simulated environment through which users can become completely immersed in the learning process. Simulations can provide employees with experiences that closely emulate real-life situations and enable physical practice within them, in real-time. Fortunately, existing technologies allow us to create very realistic and meaningful learning experiences.

Jane Bozarth states that Augmented Reality (AR) technologies are already actively used in those industries where human capabilities (vision, decision speed, multitasking) are insufficient. For example, Google glasses are applied in factories and provide employees with instant access to important instructions on how to use a specific tool or how to repair the machine while on the job. Such technology allows you to speed up the work significantly, especially for the one who is working with machinery.

Jane also mentions Virtual Reality (VR) as an effective tool for employee training that will continue to gain popularity in 2021. She considers VR to be an ideal training method for dangerous or high-stake situations — for example, for training firemen, soldiers, or pilots. It also proves to be a great technology for training doctors — it’s already been established that VR simulations help to lower risk in life-threatening situations in medical procedures.

While AR and VR are certainly the future of self-paced learning, some experts believe that these technologies are still too expensive for widespread use. For instance, Andrew DeBell sees more potential for training in interactive videos in 2021.


Microlearning has been a buzzword in the eLearning industry for nearly half a decade and a trend that is here to stay for 2021. Many experts are unanimous that the approach to eLearning that deals with delivering information in small, highly focused chunks allows instructors to provide a sticky learning experience that learners crave.

As we can see from Andrew’s words, highly targeted content, that is shorter in length and maximizes learning efficiency for employees is what we can expect to see and need to focus on when developing a training program this year.

Final Thoughts

This wraps up our experts’ look at eLearning trends that are dominating the industry in 2021, as well as their predictions on how current industry standards should be reconsidered this year. Do you know or expect any other trends to appear in the near future? If so, we would love to hear your thoughts on these trends and how to leverage them to keep up with the changing times in the comments below.




Digital Marketing Specialist at iSpring Solutions

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Kseniya Ibraeva

Kseniya Ibraeva

Digital Marketing Specialist at iSpring Solutions

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